Incident responseAWS DevOps Agent talks to ServiceNow over MCP, reads incidents and writes findings back
AWS published a walkthrough showing its DevOps Agent connecting to ServiceNow as an MCP client and using the ServiceNow MCP Server to pull incident, CMDB and change context, then writing correlated analysis back into the incident record. The same wire lets the agent open change requests through ServiceNow's Action Fabric under OAuth 2.0.